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Our commitment to transparency and protecting your privacy. Please read our Terms of Service and Privacy Policy carefully.

Terms of Service Privacy Policy Cookie Policy Contact Us
Last updated: February 6, 2025

Terms of Service

1. Acceptance of Terms

By accessing and using the Pet Will Australia website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Use License

Permission is granted to temporarily download one copy of the materials (information or software) on Pet Will Australia's website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

  • Modify or copy the materials
  • Use the materials for any commercial purpose or for any public display
  • Attempt to decompile or reverse engineer any software contained on the website
  • Remove any copyright or other proprietary notations from the materials
  • Transfer the materials to another person or "mirror" the materials on any other server
  • Use automated tools or scripts to access or download materials

3. Disclaimer

The materials on Pet Will Australia's website are provided on an 'as is' basis. Pet Will Australia makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

Important: Pet Will Australia's templates and documents are provided for informational purposes only and do not constitute legal advice. We strongly recommend consulting with a qualified legal professional in your state or territory to ensure your Pet Will complies with local laws and regulations.

4. Limitations

In no event shall Pet Will Australia or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Pet Will Australia's website, even if Pet Will Australia or an authorized representative has been notified orally or in writing of the possibility of such damage.

5. Accuracy of Materials

The materials appearing on Pet Will Australia's website could include technical, typographical, or photographic errors. Pet Will Australia does not warrant that any of the materials on the website are accurate, complete, or current. Pet Will Australia may make changes to the materials contained on its website at any time without notice.

6. Materials and Content

Pet Will Australia has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Pet Will Australia of the site. Use of any such linked website is at the user's own risk.

7. Modifications

Pet Will Australia may revise these terms of service for its website at any time without notice. By using this website, you are agreeing to be bound by the then current version of these terms of service.

8. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Australia, and you irrevocably submit to the exclusive jurisdiction of the courts located in Australia.

9. User Responsibilities

You agree to use Pet Will Australia's services only for lawful purposes and in a way that does not infringe upon the rights of others or restrict their use and enjoyment of the website. Prohibited behavior includes:

  • Harassing or causing distress or inconvenience to any person
  • Obscene or offensive language or content
  • Disrupting the normal flow of dialogue within our website
  • Attempting to gain unauthorized access to our systems

10. Intellectual Property Rights

Unless otherwise stated, Pet Will Australia and/or its licensors own the intellectual property rights for all material on the website. All intellectual property rights are reserved. You may view and print pages from the website for personal use, subject to restrictions set in these terms and conditions.

Privacy Policy

1. Introduction

Pet Will Australia is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the site includes:

  • Personal Data: Name, email address, phone number, and other contact information you voluntarily provide
  • Payment Information: Credit card and billing information (processed securely through third-party payment processors)
  • Device Information: Browser type, IP address, operating system, and pages visited
  • Usage Data: How you interact with our website, including time spent on pages and click patterns
  • Location Data: General geographic location based on IP address

3. Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the site to:

  • Process your transactions and send related information
  • Deliver purchased products or services to you
  • Email regarding your account or order
  • Respond to your inquiries, questions, and requests
  • Improve our website and services
  • Monitor and analyze trends, usage, and activities
  • Detect, prevent, and address technical issues and fraud
  • Send promotional communications (with your consent)

Your Consent: We will not send you marketing communications unless you have opted in to receive such communications.

4. Disclosure of Your Information

We may share your information in the following situations:

  • By Law or to Protect Rights: If required by law or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others
  • Third-Party Service Providers: We may share your information with vendors, consultants, and service providers who need access to your information to carry out work on our behalf
  • Business Transfers: If Pet Will Australia is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction
  • With Your Consent: We may disclose your information for any other purpose with your consent

5. Security of Your Information

We use administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Retention of Your Information

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. The length of retention depends on the context of the processing and our legal obligations.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Right to Access: You have the right to request access to your personal information
  • Right to Correction: You have the right to request correction of inaccurate information
  • Right to Deletion: You have the right to request deletion of your personal information
  • Right to Opt-Out: You have the right to opt-out of marketing communications
  • Right to Data Portability: You have the right to receive your information in a portable format

8. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy applies only to our website. We are not responsible for the privacy practices of other websites. We encourage you to review the privacy policies of any third-party sites before providing your personal information.

9. Children's Privacy

Pet Will Australia does not knowingly collect personal information from children under the age of 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information and terminate the child's account.

10. Contact Us Regarding Privacy

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Email: support@petwill.com.au
Address: Brisbane, Qldbr>

Cookie Policy

1. What Are Cookies?

Cookies are small files of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

2. How We Use Cookies

We use cookies for the following purposes:

  • Essential Cookies: Required for website functionality
  • Analytics Cookies: To understand how visitors use our website
  • Preference Cookies: To remember your preferences and settings
  • Marketing Cookies: To deliver targeted advertising and measure campaign effectiveness

3. Managing Cookies

Most web browsers allow you to refuse cookies or alert you when cookies are being sent. You can typically find these settings in your browser's options or preferences menu. However, please note that disabling cookies may affect the functionality of our website.

4. Third-Party Cookies

We may allow third parties to place cookies on your device for analytics and advertising purposes. These third parties have their own privacy policies, and we are not responsible for their practices.

Contact Information

Questions About Our Legal Documents?

If you have any questions about these Terms of Service, Privacy Policy, or any other legal matter, please don't hesitate to contact us:

Pet Will
Email: support@petwill.com.au
Address: Brisbane, Australia

Pet Will Australia

Protecting Australian pets and providing peace of mind to pet parents nationwide.

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